Skydance seeks a critical thinking, flexible candidate for a helpdesk position in the IT department. Skills must include the ability to clearly communicate with users at all levels of the organization from executives to artists to administrators, respond and adapt to a variety of helpdesk requests, and be highly motivated for the proactive health of the company’s digital infrastructure. Responsibilities include troubleshooting macOS and Windows PC workstations in a mixed environment network with the enthusiasm to learn more advanced systems in the animation division. Setup and installation of computers, data migration, IP phones, some mass storage, and triage of hardware and software issues for mainly a creative office environment as well as an animation studio’s 2D machines. Mentoring and growth will be provided by experienced IT management, but candidate should have some existing skills for front line technical support. Enterprise or university helpdesk experience a plus.
Only applications submitted through the linked job form will be considered.