IT Helpdesk Support Specialist

Santa Monica

Skydance seeks a critical thinking, flexible candidate for a helpdesk position in the IT department. Skills must include the ability to clearly communicate with users at all levels of the organization from executives to artists to administrators, respond and adapt to a variety of helpdesk requests, and be highly motivated for the proactive health of the company’s digital infrastructure. Responsibilities include troubleshooting macOS and Windows PC workstations in a mixed environment network with the enthusiasm to learn more advanced systems in the animation division. Setup and installation of computers, data migration, IP phones, some mass storage, and triage of hardware and software issues for mainly a creative office environment as well as an animation studio’s 2D machines. Mentoring and growth will be provided by experienced IT management, but candidate should have some existing skills for front line technical support. Enterprise or university helpdesk experience a plus.

  • BA, BS preferred;
  • 4+ years IT Helpdesk Support experience
  • Industry specific certifications a plus;
  • Strong knowledge of macOS, Windows, MS Office, Adobe CC, and associated productivity suites;
  • Systems administration experience a plus;
  • Solid grasp of network protocols (VLAN, DNS, DHCP, VPN);
  • Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc.;
  • Excellent Communication/Documentation skills and strong customer-service orientation;
  • Strong analytical problem-solving skills;
  • Ability to complete multiple projects simultaneously, and in a timely manner;
  • Ability to lift approximately 30lbs (computer & network rack equipment)
  • Able to multitask in complex, diverse, fast-paced, production environment;
  • Strong oral and written communication skills;
  • Minimal after-hours and weekend work unless a significant deployment requires it;
  • Experience with JIRA a plus.

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.


Only applications submitted through the linked job form will be considered.


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